You usually go into an support chat and say you want to cancel your membership because Something came up in your life that you werent expecting and you cant play that much and do not have enough time and you would like them to cancel it. Thats what i said you have to keep trying until you get that employee there are many ways people do it i do this way, and then they usually say this http://gyazo.com/57898f197756858b1192528656fd636c