So yesterday, EAF charged back £120 via PayPal. I am trying to resolve the chargeback but when I click "resolve claim", 3 boxes appear;
1. I have posted the item and I can provide proof that the item was posted through an approved postal service to the address on the Transaction Details page.
2. I have not posted the item and I will refund the payment.
3. I have refunded the payment for this transaction.
But yesterday, there was a forth box that said 'neither of these'. As it was virtual goods, (RSGP), none of the above boxes are correct, so what do I do, as that box is no longer there to tick..?
1. I have posted the item and I can provide proof that the item was posted through an approved postal service to the address on the Transaction Details page.
2. I have not posted the item and I will refund the payment.
3. I have refunded the payment for this transaction.
But yesterday, there was a forth box that said 'neither of these'. As it was virtual goods, (RSGP), none of the above boxes are correct, so what do I do, as that box is no longer there to tick..?