Things Needed
How To Get One
Example Conversation
Privacy Statement
You are now chatting with 'Matt'.
Matt: Hello, thank you for contacting Xbox Customer Support. My name is Matt. Please give me a moment to review your question.
you: hi
Matt: Hello Andy.
you: i Just bought a new Xbox and i went to license transfer my content over but when i pressed transfer my power went out. when i connected again i went to license transfer again and it said i had to wait 3-4 months before i could license again. i thought it would be okay but none of my games worked because the licenses never transferred to the new Xbox. Can you help fix it
Matt: I understand. I do apologize for what had happened. Not to worry. Let me work on that for you.
you: okay
Matt: Let me confirm please if you have tried to download the contents?
you: yes sir
Matt: I see. Thank you very much for confirming.
Matt: I tried to check it for you Andy. Since it has prompted that your that you need to wait for 3-4 months meaning the License transfer was successful. Just to confirm, when did you perform the License transfer?
you: well i downloaded the content and my other profiles cant play the games meaning the transfer didn't work
Matt: I see. Let me check Andy.
Matt: Thank you very much for patiently waiting Andy.
Matt: Here is what we will do instead.
Matt: So that we will not wait for 3-4 months. We will escalate it to our Advocacy Team instead so that they can work it out for you.
Would that be okay?
you: okay
Matt: Let me process that for you Andy.
you: okay
Matt: Thank you.
Matt: By the way Andy. Just a question.
you: yes
Matt: Do you know about Defense Grid:The Awakening?
you: Yeah?
Matt: I see. Do you have a Gold Subscription as of the moment?
you: yeah
Matt: Awesome!
Matt: We are actually offer the game for free for Gold users.
Matt: Would you like me to give you the link for it?
you: i know that.i just need my License transfer to work
Matt: While I'm finishing the data for you as well.
Matt: Oh. I see.
you: i don't need a link Ive been a Xbox member since 2008
Matt: May I please have your best contact number and email please?
you: Email: [email protected]
you: rather not have a phone
Matt: Thank you very much.
Matt: May I please have your Console ID?
you: 5*9*9*4*6*4*
Matt: Thank you very much Andy.
Matt: I have completed the form for you. Here is your reference number 1210158125. Please take note.
Matt: Instead of waiting for 3-4 months, I forwarded your concern to our Advocacy Team. Please allow them within 3 days to complete the process for you. Would that be okay?
you: yes that would sir. thank you
Matt: You're most welcome Andy.
Matt: Just a heads up as well.
Matt: There will be an upcoming free game this 16th of July. Please do check it out as well.
Matt: Would there be anything else for you?
you: That's it. thanks man
Matt: You're welcome Andy.
Matt: You take care!
1. Console Serial Number (12 Digits) & Console ID Number (12 digits)
2. Contact Email and/or Contact Phone Number
3. Patience and common sense
2. Contact Email and/or Contact Phone Number
3. Patience and common sense
How To Get One
1. Go to Xbox.com and sign in with the account you want the DLC from
2. Go to Microsoft Support and go to their Live chat "IM"
3. Once you connect to an agent tell them (Example Below)
"i Just bought a new Xbox and i went to license transfer my content over but when i pressed transfer my power went out. when i connected again i went to license transfer again and it said "Cant license transfer at this time". i thought it would be okay but none of my games worked because the licenses never transferred to the new Xbox. Can you help fix it"
4. Then if they say yeah we sure can help you with that your set, but if they say they can't do a manual license transfer either get a new agent or say this "well i downloaded the content and my other profiles cant play the games meaning the transfer didn't work" and it might or may not work, but it worked for me
5. This works about 95% of the time, you should have a LT in about 3 days
[/u]
!Note: Even though the agent escalates the issue for you, there is still a chance the people that actually reset the LT will reject the case. This has only happened twice for me so its a low chance it will happen to you.
!Note: When you receive the email that the LT has been reset you can reply to that email and say that they transferred the LT to the wrong Xbox and sometimes you can get a Account transferred to Two Xbox's instead of just one.
2. Go to Microsoft Support and go to their Live chat "IM"
3. Once you connect to an agent tell them (Example Below)
"i Just bought a new Xbox and i went to license transfer my content over but when i pressed transfer my power went out. when i connected again i went to license transfer again and it said "Cant license transfer at this time". i thought it would be okay but none of my games worked because the licenses never transferred to the new Xbox. Can you help fix it"
4. Then if they say yeah we sure can help you with that your set, but if they say they can't do a manual license transfer either get a new agent or say this "well i downloaded the content and my other profiles cant play the games meaning the transfer didn't work" and it might or may not work, but it worked for me
5. This works about 95% of the time, you should have a LT in about 3 days
[/u]
!Note: Even though the agent escalates the issue for you, there is still a chance the people that actually reset the LT will reject the case. This has only happened twice for me so its a low chance it will happen to you.
!Note: When you receive the email that the LT has been reset you can reply to that email and say that they transferred the LT to the wrong Xbox and sometimes you can get a Account transferred to Two Xbox's instead of just one.
Example Conversation
Privacy Statement
You are now chatting with 'Matt'.
Matt: Hello, thank you for contacting Xbox Customer Support. My name is Matt. Please give me a moment to review your question.
you: hi
Matt: Hello Andy.
you: i Just bought a new Xbox and i went to license transfer my content over but when i pressed transfer my power went out. when i connected again i went to license transfer again and it said i had to wait 3-4 months before i could license again. i thought it would be okay but none of my games worked because the licenses never transferred to the new Xbox. Can you help fix it
Matt: I understand. I do apologize for what had happened. Not to worry. Let me work on that for you.
you: okay
Matt: Let me confirm please if you have tried to download the contents?
you: yes sir
Matt: I see. Thank you very much for confirming.
Matt: I tried to check it for you Andy. Since it has prompted that your that you need to wait for 3-4 months meaning the License transfer was successful. Just to confirm, when did you perform the License transfer?
you: well i downloaded the content and my other profiles cant play the games meaning the transfer didn't work
Matt: I see. Let me check Andy.
Matt: Thank you very much for patiently waiting Andy.
Matt: Here is what we will do instead.
Matt: So that we will not wait for 3-4 months. We will escalate it to our Advocacy Team instead so that they can work it out for you.
Would that be okay?
you: okay
Matt: Let me process that for you Andy.
you: okay
Matt: Thank you.
Matt: By the way Andy. Just a question.
you: yes
Matt: Do you know about Defense Grid:The Awakening?
you: Yeah?
Matt: I see. Do you have a Gold Subscription as of the moment?
you: yeah
Matt: Awesome!
Matt: We are actually offer the game for free for Gold users.
Matt: Would you like me to give you the link for it?
you: i know that.i just need my License transfer to work
Matt: While I'm finishing the data for you as well.
Matt: Oh. I see.
you: i don't need a link Ive been a Xbox member since 2008
Matt: May I please have your best contact number and email please?
you: Email: [email protected]
you: rather not have a phone
Matt: Thank you very much.
Matt: May I please have your Console ID?
you: 5*9*9*4*6*4*
Matt: Thank you very much Andy.
Matt: I have completed the form for you. Here is your reference number 1210158125. Please take note.
Matt: Instead of waiting for 3-4 months, I forwarded your concern to our Advocacy Team. Please allow them within 3 days to complete the process for you. Would that be okay?
you: yes that would sir. thank you
Matt: You're most welcome Andy.
Matt: Just a heads up as well.
Matt: There will be an upcoming free game this 16th of July. Please do check it out as well.
Matt: Would there be anything else for you?
you: That's it. thanks man
Matt: You're welcome Andy.
Matt: You take care!
You can get permanently banned for this so use it at your own risk
