HELP PLEASE

[Abcd]

Ok so I have a parental email on my account and I do not have the password to it. Therefore, I cannot accept the October terms of service update. I don't have access to the email. So, I've filled out the password reset form numerous times, all not successful. I have called support and have gotten the account escalated two times and still have not gotten a password reset. Is there anything else I can try to get the password reset? Thx.

 

[Aquα]

This happened to my friend.. I don't think you can do anything but I could be wrong

 

[Abcd]

This happened to my friend.. I don't think you can do anything but I could be wrong

Ugh this sucks

 

[Chucky]

GLWF a solution to your problem

 

[Bowser]

Did you buy the profile with the parental settings? Or are they your parents settings?
The only thing i can recommend is trying to reset the email if you have a alt of a recovery email attached to the parental email.
Either that or just keep trying xbox support. 1-866-823-1459

 

[Abcd]

Did you buy the profile with the parental settings? Or are they your parents settings?
The only thing i can recommend is trying to reset the email if you have a alt of a recovery email attached to the parental email.
Either that or just keep trying xbox support. 1-866-823-1459

They are mine, except none of the info matches up. And there is no recovery email on it

 

[Sanctuary]

This happened to myself once too.
Although I was lucky, because I put a fake age on the non-parental account. I only had to wait a few months until I 'turned 18'.
Good luck finding a solution!

 

[ginga]

I had this problem also, but I bought the account with the parental lock on it. Sure enough, the October ToS came around just like you for me and I couldn't sign in.

The thing I did was contact the person I bought it from, then had him try contacting the OG owner. He told me that he could help but nothing ever happened, you're lucky the parental email is yours at least.