Just a typical Day trying to explain something to MS 
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You are now chatting with 'Michelle P'.
Michelle P: Hello, thank you for contacting Xbox Customer Support. My name is Michelle P. Please give me a moment to review your question.
you: Ok.
Michelle P: Hi Daniel, I am sorry but I do not see your issue. WHat can I help with today?
you: Ok so my 1st xbox recently got Red Ring and I can't use it anymore
you: so I bought another one a few days ago
you: I redownload all my arcade games to my new 360 system
you: however I play offline alot because when my xbox is connected I usally kicks me off because my interent has been messing up lately so I tend to play offline alot
you: So I went to do the License Tranfers to tranfers the license to play the games on my New 360 while offline
you: because if you not online while playing it you can't play it unless you do the transfer
you: however when I went to do it last night, it froze while i was trying to transfer my game license over
you: and I was hitting the buttons on my controller to unfreeze it and I hit the "B button and it backed me out. When I went back into it to transfer my stuff it told me
you: that I had to wait 4 months to do another transfer and I didn't even get to start transfering my stuff yet
you: at all.
Michelle P: That means the license transfer is successful. We need to go into your purchase history and download all of your content that isn't working.
you: but I didn't get to click what I wanted download
you: +
you: I have all the games downloaded before I did the license already
you: and it's telling me that
Michelle P: We need to get you to your purchase history to redownload. Do you know how to do that?
you: yes
you: I know how to do it
Michelle P: What happens when you do that Daniel? I am confused.
you: not it just shows everything i dled like it always has
you: nothing*
Michelle P: In your purchase history it does. Highlight the content, select A, choose redownload again, it will put it on the new console.
you: I know I already did that when I first got this xbox. However what I'm trying to say is. WHEN I did the License Tranfer it failed/bugged idk and it Didn't go through and it wont let me try again for another 4 months
Michelle P: I understand Daniel. Can you please go to your purchase history right now, click on one of those purchases please and try to redownload. Tell me what happens when you do that. Okay?
you: OK I just did that ...
you: Ok look
you: When I'm "ONLINE" yea it lets me play it. HOWEVER when I am offline I can't play my content because its my content license IS ON my old console ;/
you: so I can't play it offline, nor can my brothers account which is on my system.. He can't play it even when he is online
you: because my license is still on my other system
Michelle P: I really do understand what you are saying Daniel and am trying to properly troubleshoot the issue. When you just clicked on download again, what happened?
Michelle P: I understand Daniel.
you: Basically I clicked in to do the license transfer it froze before I could start it.. then I hit b to back out and try again and it wouldn't let me do it.
you: so "No" I wasn't able to even start the license transfer
Michelle P: Daniel, I understand what you are saying.
you: I did go and redownload it
you: agan just says Download again that way
you: I clicked it
you: it download
you: I can play it fine online
you: however
Michelle P: Please go to your purchase history and redownload the content of one of your items, let me know what it says.
you: If i get on my brothers account
you: he can't play it
you: it just says Redownload
you: and I do it
you: and if I go offline with my account
you: it wont let me play it
you: basically only my account my xbox can play it. HOwever if I'm offline even I can't play it
you: because its license is "Still" on my old xbox
you: because the license transfer didn't work
you: because it froze
you: and I had to hit b to try again
you: but it said I can't do it
you: now
you: when I didn't even get to actually "start" it
Michelle P: I understand Daniel-Everything froze, however, it doesn't make sense that another gamergat can use it then.
you: it can't
you: ok look
you: when you download a arcade game, add-on, etc to your "Console"
you: it licenses "That" content to that system
you: which means all your GT can access that content on the xbox
you: when its the one that purchased it or not
you: and your able to play it offline
you: however When I bought a new xbox
you: because my old on recently red ringed
you: you have to do a license transfer to put that license on your xobx
you: xbox*
you: so your able to play it offline and with your other GT's on that system
you: however when I tired to start my license transfer it froze and messed up. So I wasn't able to go through with it
Michelle P: Daniel, I think I am pretty knowledgable about license transfers.
you: so it didn't put the license tranfer on my new xbox.
Michelle P: Here is what you need to do. You have to know all of the gamertags that the content was purchased on...do you?
you: yes my main one
Michelle P: You have to download each profile onto the console.
you: ChainedCastle
you: I didn't download all the GT on my new console
Michelle P: You have to do a license transfer on each gamertag
you: i did*
you: i only purchase content with ChainedCastle
Michelle P: Okay.
you: though all my other GTs were able to play it for being on the same console
you: however they can't do that on my new system
you: since me and my brother share xbox's he could play the addon's for Halo anniversery and so on
you: but now it wont let him
you: now Only my account can acess it and only if I'm on line
you: if I'm offline and I go to play "I am Alive" with the account I purchased it with "ChainedCastle" it tells me I need to unlock the full game
you: however I can play it while online only with this account
Michelle P: Bear with me Daniel as I am also trying to help another chat customer and will wait for you to finish typing so I can fully understand your issue.
you: and my brothers account who I share a xbox with it says he can't play it whether he is online or offline
you: do you understand now....
you: Obviously you shouldn't be working for MS or MS as a whole is full of people who don't even understand a simple problem and can't help anyone fix anything.
you: F it. I'm going to PS3
Michelle P: I am sorry you are frustrated Daniel.
Michelle P: In order to properly troubleshoot an issue, we would need full understanding of what steps have been taken, this is why we ask several questions. If it would be easier for you, you can call 1-800-469-9269 or if you would like, I can continue to troubleshoot your issue.
you: Lol continue... why so we can just run in circles some more? While having me explain to you the same thing over and over because you can't understand what I'm saying. You won't have anymore problems from me
you: cause I'll be on my PS3
you: bye >.>
Michelle P: Okay Daniel, have a good day.
you: you too~
Privacy Statement
You are now chatting with 'Michelle P'.
Michelle P: Hello, thank you for contacting Xbox Customer Support. My name is Michelle P. Please give me a moment to review your question.
you: Ok.
Michelle P: Hi Daniel, I am sorry but I do not see your issue. WHat can I help with today?
you: Ok so my 1st xbox recently got Red Ring and I can't use it anymore
you: so I bought another one a few days ago
you: I redownload all my arcade games to my new 360 system
you: however I play offline alot because when my xbox is connected I usally kicks me off because my interent has been messing up lately so I tend to play offline alot
you: So I went to do the License Tranfers to tranfers the license to play the games on my New 360 while offline
you: because if you not online while playing it you can't play it unless you do the transfer
you: however when I went to do it last night, it froze while i was trying to transfer my game license over
you: and I was hitting the buttons on my controller to unfreeze it and I hit the "B button and it backed me out. When I went back into it to transfer my stuff it told me
you: that I had to wait 4 months to do another transfer and I didn't even get to start transfering my stuff yet
you: at all.
Michelle P: That means the license transfer is successful. We need to go into your purchase history and download all of your content that isn't working.
you: but I didn't get to click what I wanted download
you: +
you: I have all the games downloaded before I did the license already
you: and it's telling me that
Michelle P: We need to get you to your purchase history to redownload. Do you know how to do that?
you: yes
you: I know how to do it
Michelle P: What happens when you do that Daniel? I am confused.
you: not it just shows everything i dled like it always has
you: nothing*
Michelle P: In your purchase history it does. Highlight the content, select A, choose redownload again, it will put it on the new console.
you: I know I already did that when I first got this xbox. However what I'm trying to say is. WHEN I did the License Tranfer it failed/bugged idk and it Didn't go through and it wont let me try again for another 4 months
Michelle P: I understand Daniel. Can you please go to your purchase history right now, click on one of those purchases please and try to redownload. Tell me what happens when you do that. Okay?
you: OK I just did that ...
you: Ok look
you: When I'm "ONLINE" yea it lets me play it. HOWEVER when I am offline I can't play my content because its my content license IS ON my old console ;/
you: so I can't play it offline, nor can my brothers account which is on my system.. He can't play it even when he is online
you: because my license is still on my other system
Michelle P: I really do understand what you are saying Daniel and am trying to properly troubleshoot the issue. When you just clicked on download again, what happened?
Michelle P: I understand Daniel.
you: Basically I clicked in to do the license transfer it froze before I could start it.. then I hit b to back out and try again and it wouldn't let me do it.
you: so "No" I wasn't able to even start the license transfer
Michelle P: Daniel, I understand what you are saying.
you: I did go and redownload it
you: agan just says Download again that way
you: I clicked it
you: it download
you: I can play it fine online
you: however
Michelle P: Please go to your purchase history and redownload the content of one of your items, let me know what it says.
you: If i get on my brothers account
you: he can't play it
you: it just says Redownload
you: and I do it
you: and if I go offline with my account
you: it wont let me play it
you: basically only my account my xbox can play it. HOwever if I'm offline even I can't play it
you: because its license is "Still" on my old xbox
you: because the license transfer didn't work
you: because it froze
you: and I had to hit b to try again
you: but it said I can't do it
you: now
you: when I didn't even get to actually "start" it
Michelle P: I understand Daniel-Everything froze, however, it doesn't make sense that another gamergat can use it then.
you: it can't
you: ok look
you: when you download a arcade game, add-on, etc to your "Console"
you: it licenses "That" content to that system
you: which means all your GT can access that content on the xbox
you: when its the one that purchased it or not
you: and your able to play it offline
you: however When I bought a new xbox
you: because my old on recently red ringed
you: you have to do a license transfer to put that license on your xobx
you: xbox*
you: so your able to play it offline and with your other GT's on that system
you: however when I tired to start my license transfer it froze and messed up. So I wasn't able to go through with it
Michelle P: Daniel, I think I am pretty knowledgable about license transfers.
you: so it didn't put the license tranfer on my new xbox.
Michelle P: Here is what you need to do. You have to know all of the gamertags that the content was purchased on...do you?
you: yes my main one
Michelle P: You have to download each profile onto the console.
you: ChainedCastle
you: I didn't download all the GT on my new console
Michelle P: You have to do a license transfer on each gamertag
you: i did*
you: i only purchase content with ChainedCastle
Michelle P: Okay.
you: though all my other GTs were able to play it for being on the same console
you: however they can't do that on my new system
you: since me and my brother share xbox's he could play the addon's for Halo anniversery and so on
you: but now it wont let him
you: now Only my account can acess it and only if I'm on line
you: if I'm offline and I go to play "I am Alive" with the account I purchased it with "ChainedCastle" it tells me I need to unlock the full game
you: however I can play it while online only with this account
Michelle P: Bear with me Daniel as I am also trying to help another chat customer and will wait for you to finish typing so I can fully understand your issue.
you: and my brothers account who I share a xbox with it says he can't play it whether he is online or offline
you: do you understand now....
you: Obviously you shouldn't be working for MS or MS as a whole is full of people who don't even understand a simple problem and can't help anyone fix anything.
you: F it. I'm going to PS3
Michelle P: I am sorry you are frustrated Daniel.
Michelle P: In order to properly troubleshoot an issue, we would need full understanding of what steps have been taken, this is why we ask several questions. If it would be easier for you, you can call 1-800-469-9269 or if you would like, I can continue to troubleshoot your issue.
you: Lol continue... why so we can just run in circles some more? While having me explain to you the same thing over and over because you can't understand what I'm saying. You won't have anymore problems from me
you: cause I'll be on my PS3
you: bye >.>
Michelle P: Okay Daniel, have a good day.
you: you too~
