Is this software that the company has told you to use?
If not then it might be a good idea to perhaps upgrade, chances are newer software will have much more capabilities.
Aswell as Factors solution, try the following:
Method 1.
Try disabling UAC and Antivirus
Method 2.
A third party application could be causing a conflict with this application.
Perform Clean Boot troubleshooting to find the root cause of the issue. http://support.microsoft.com/kb/929135
Method 3.
If you really need to use this software and nothing else works, try a virtual machine.
Virtual machine is not the answer. None of them worked. Hmm sorta getting paranoid. Crime is really bad around here if the whole security network is unattended then theres no point in having it.
Sensors, Camaras, Motion detectors,Shutters and automatic door/window locks wont work and lights will be unusable :/