Perhaps a change in pattern would be nice. Not necessarily just a user(s) with knowledge about selling SM's, but rather someone with social skills, intelligence, ability to work well with others, experience, and maturity.
That's what I'd look for if I were a boss.
@"Gr33d" deserves to become staff again to be honest, he was doing amazing at his job. Besides that he always helped me out when I needed it. Props to him if he gets it