I need helping winning a PayPal dispute about a virtual item, on July 7th this guy sent me $100 and put in the notes "[font=Tahoma, Verdana, Arial, sans-serif]I've already received the virtual item and I will not charge back" but on September 3rd he charged back, I now have 48-72 hours to respond with documents that prove the authenticity of this transaction that I no longer have. The dispute reason was for non-receipt so I asked a support agent if I could use the note he put in the transaction as evidence and she said yes.[/font]
yeah same thing happened to me call there support number tell them that theres no buyer protection on intangable items digital goods, and theyll close the case in your favor in 5 mins