Hello,
A careful review of your account reflects that you've ordered with us a number of times, but we're having difficulty getting your packages to you. Lost packages have been reported multiple times on your account.
It's very important to us that our customers receive the products they purchase from Amazon.com. We appreciate your business and regret that these items haven't been delivered to you. Certainly, such lost shipments are inconvenient for you and costly for Amazon.com.
Please keep in mind when Standard Shipping is chosen on an order, we may use the U.S. Postal Service, UPS, Federal Express, or DHL when shipping your order. Unfortunately, it isn't possible to choose a specific shipper for orders.
When unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing of the account is necessary.
Please write back to us directly at CENSORED if you have any questions.
We appreciate your cooperation and understanding.
Best regards,
Account Specialist.
Amazon.com