Being refused a refund?

So I decided to buy some software (for once) since I couldn't find a way around it.
Specifically this was BlueSoleil, I was looking to use bluetooth on my desktop and so that software was one that managed to work but it did not get the job done as well as I thought. Their return policy for software states this


http://www.bluesoleil.com/shop/Intro.aspx?topic=Refunds_Policy

Software
Within 30 days from download of software from our website, if the software does not substantially perform in accordance with the specification, you may return the software and get a full refund or get the replacement from us, at your option.

After 30 days but during the warranty period, if the software does not substantially perform in accordance with the specification, we will provide you with the replacement or refund you, at our option.


and this is what I received as a response

Dear,

Thanks for choosing bluesoleil.

Sorry ,no quality issue ,no not permit refund !!

It is my pleasure to assist you.

If you have any question ,pls feel free to contact us anytime.



Thanks &Best Regards!

Maggie Wang

Customer Support Dept.

E-mail :store@bluesoleil.com

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I specifically stated this

It has been less than 30 days. Your software did not work as well as I thought it would, or as specified. The trial was very limited, and the bought license while the performance improved, it was not up to my standards. I am requesting a refund because it did not perform in accordance with the specifications. As it says on your refunds policy page, I may return the software and receive a full refund or replacement at my option. My option is a full refund. Thank you.

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and I am being refused a refund when they have a clear refund policy.

Assistance? Thanks guys.

- MrNotch

Just change e-mail and say your PC can't run it.

I would but BlueSoleil works in profiles, so on their home page you can "sign in" and see what products you've bought and what not.. so that's under my email, and won't do any good to request a refund from a different email.

Say they're breaking there own T&C's and if you have to you'll open a lawsuit.