this is all i got from the email they sent me so IDK....
We'll ship a replacement console bundle to you: A Microsoft Certified replacement console bundle will be shipped to you from our service center.
Note A hold will be applied to your credit card in the amount of $499 (plus any applicable taxes). This hold is not a charge against your credit card. However, it may affect your credit card balance until we remove the hold. Your credit card will not be charged and the hold will be removed provided that you return your original, qualified device with serial number 10********** within 14 days of the date you receive the replacement device.
If we don't receive the original device back within 14 days of the date that you receive the replacement device, or if the device that you return to us within 14 days has been determined to have been either modified or no longer covered under the terms of the warranty, your credit card will be charged a replacement and handling fee of $499 (plus any applicable taxes).
You'll ship your non-working console to us: After you've received and tested your replacement console bundle, use the same box and FedEx shipping label the replacement console bundle came in to send your non-working console bundle back to us. (For drop-off locations, see www.fedex.com.)
We'll ship a replacement console bundle to you: A Microsoft Certified replacement console bundle will be shipped to you from our service center.
Note A hold will be applied to your credit card in the amount of $499 (plus any applicable taxes). This hold is not a charge against your credit card. However, it may affect your credit card balance until we remove the hold. Your credit card will not be charged and the hold will be removed provided that you return your original, qualified device with serial number 10********** within 14 days of the date you receive the replacement device.
If we don't receive the original device back within 14 days of the date that you receive the replacement device, or if the device that you return to us within 14 days has been determined to have been either modified or no longer covered under the terms of the warranty, your credit card will be charged a replacement and handling fee of $499 (plus any applicable taxes).
You'll ship your non-working console to us: After you've received and tested your replacement console bundle, use the same box and FedEx shipping label the replacement console bundle came in to send your non-working console bundle back to us. (For drop-off locations, see www.fedex.com.)